30-Day Money Back Guarantee
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
In order to be eligible for our money back guarantee, you need to follow these simple instructions:
- Prior to using our device, take a clear photo of the area you want to improve.
- Follow our "Recommended Instructions" in our user guide, minimum 20 minutes per day, 4 times a week for 4 weeks.
- Take a clear photo of the same area after 4 weeks of use.
- Email us at email@example.com with both photos attached.
- We will review your claim.
- Once validated, send back your items.
- Refunds will be issued after we have received the items back to our warehouse.
The biggest factor determining your success and results with our device is simply using it consistently, as advised, and for the recommended period of time. Please also keep in mind that overeating and having a poor diet will severely impact any potential results.
To protect ourselves from fraud, this is only valid on your first order within 30 days of delivery, subsequent orders will not qualify for a money back guarantee.
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at firstname.lastname@example.org with pictures of the damaged item and order number. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
We are not responsible for stolen or lost packages confirmed as successfully delivered to the address provided for the order. Upon inquiry, we can confirm the delivery with the shipping company and the address provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When shipping an item back you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
It can take up to 2-3 business days for your returned package to be processed in our warehouse.
We use 3rd Party Fulfillment centers and as a result, we may charge you a $5-10 restocking fee per item.