Refund & Return Policy
To initiate a return please email our support team firstname.lastname@example.org
Please DO NOT send products back without RMA or approval from our support team. Products sent back without RMA or approval might be rejected and returned back to you. We take no responsibility for any such returns.
30-Day Money Back Guarantee
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
In order to be eligible for our money back guarantee, you need to follow these simple instructions:
- Prior to using our device, take a clear photo of the area you want to improve.
- Follow our "Recommended Instructions" in our user guide, minimum 20 minutes per day, 4 times a week for 4 weeks.
- Take a clear photo of the same area after 4 weeks of use.
- Email us at email@example.com with both photos attached.
- We will review your claim.
- Once validated, send back your items.
- Refunds will be issued after we have received the items back to our warehouse.
The biggest factor determining your success and results with our device is simply using it consistently, as advised, and for the recommended period of time. Please also keep in mind that overeating and having a poor diet will severely impact any potential results.
To protect ourselves from fraud, this is only valid on your first order within 30 days of delivery, subsequent orders will not qualify for a money back guarantee.
Face Scrubber & Cleansing Brush
We offer 15 days free returns for ONLY these two selected products for any reason. Please email us at firstname.lastname@example.org within 15 days of the delivery to initiate the return process and get a return label.
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at email@example.com with pictures of the damaged item and order number. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
We are not responsible for stolen or lost packages confirmed as successfully delivered to the address provided for the order. Upon inquiry, we can confirm the delivery with the shipping company and the address provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
When shipping an item back you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Usually it takes 1-2 business days for returned packages to be processed, however in busy periods please allow up to 5 business days.
Items for return should be shipped back to our warehouse within 7 days from the date that we have provided the return label or shipping instructions. Please note that we may not proceed with the refund if the item has been shipped back to us after 7 days or more. Furthermore, please contact our support team and provide the tracking number of the returned items in order for us to keep track of the parcel until received in our warehouse address.
Please note that we charge a $5-10 restocking fee per item.
We reserve the right to refuse a refund if the goods returned are deemed to be damaged or appear to be in a heavily used condition, including but not limited to scratches, cracks, dents, etc.
Products that are more than 25% used will not be accepted for return.
Our main return centre is in Canada, as a result, US customers may be asked to return back used items to Canada.
Refused Packages/Incorrect Address
If a package is refused at the time of the delivery by the customer and returned to us there will be a non-refundable return label fee of approximately $10-$35 depending on the size of the package. Return label fees are charged by the carrier. If a package is returned to us due to a bad address, there will also be a non-refundable return label fee and a new re-shipment fee if the customer wishes to have their package reshipped.
We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact firstname.lastname@example.org with the subject ‘cancel’ and your order details as soon as possible.
We offer 120 days warranty for all of our products starting from the delivery date. If you have any issues or defects with your items we will be happy to exchange them. Please send us an email email@example.com with a description of your problem, including picture/video demonstration.